Delivery Information

In these terms, ‘Delivery’ shall mean whichever is the earliest of:

  • the date of actual delivery of the Goods; or
  • the date on which delivery of the Goods is tendered by Woodside Fusion Ltd; or
  • (where the Goods are to be collected), the date on which Woodside Fusion notifies the Customer that the Goods are available for collection.

Where Woodside Fusion Ltd has agreed in writing to supply the Goods delivered to premises other than Woodside Fusion’s, the Customer shall inspect the Goods on delivery, and any non-delivery, shortages in delivery or defects, damage to or breakages of the Goods must be notified to the carrier concerned at the time of delivery and notified to Woodside in writing within 3 days of the delivery date with a complete claim in writing submitted within 14 days.  Failure to do so shall preclude the Customer from any rights or remedies against Woodside Fusion Ltd whatsoever.

If the Customer fails to inspect the Goods on delivery, the customer must sign the delivery note or other delivery acknowledgement as ‘UNCHECKED’ otherwise the full shipment of Goods shall be deemed to have been supplied in full and in good condition, and Woodside Fusion will not accept any claim for shortages in delivery or defects or damage to or any breakages of the Goods.

Any dates quoted for delivery of the Goods are approximate only and Woodside shall not be liable for any delay in delivery of the Goods, however caused.  Time for delivery shall not be of the essence of the Contract unless previously agreed in writing by a director on behalf of Woodside Fusion Ltd.  The Goods may be delivered by Woodside Fusion in advance of the quoted delivery date upon giving reasonable notice to the Customer.

Returns Policy

Due to the critical high cleanliness aspect of the products we sell, returns are strictly by prior agreement only. All requests for returns will be handled on an individual basis by management.

  • Any goods returned and accepted by ourselves as defective or not in accordance with the Purchaser’s order, shall be replaced or refunded but shall not form the subject of claim for labour or any other expenditure.
  • Any carriage costs for sending or returning goods are non-refundable.